At The House of Donna, we strive to make your shopping experience as smooth and enjoyable as possible. Below are the details of our shipping and delivery processes:

1. Processing Time
Orders are typically processed within 1-2 business days after purchase. Orders placed over the weekend or on holidays will begin processing the next business day.

2. Shipping Times & Rates
Domestic Shipping: We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping takes 1-3 business days. Shipping rates are calculated at checkout based on location and delivery speed.

3. Shipping Confirmation & Tracking
Once your order is shipped, you will receive an email confirmation with tracking details to follow your order’s journey. Please allow up to 24 hours for tracking updates to reflect on the courier’s system.

4. Sustainable Packaging
Our commitment to sustainability means your order will arrive in eco-friendly, compostable mailer bags or jute drawstring bags designed to be both waterproof and reusable.

5. Delivery Delays
While we do our best to ensure timely delivery, occasional delays may occur due to factors outside our control (e.g., courier delays, customs processing for international orders). We will keep you updated if we become aware of any significant delays with your order.

6. Missing or Lost Packages
If your order is marked as delivered but you have not received it, please contact us within 48 hours. We will work with the courier service to locate your package. The House of Donna is not liable for packages lost due to incorrect addresses provided at checkout.

7. Contact Us
If you have any questions or concerns about your order or delivery, please reach out to our customer service at hello@thehouseofdonna.in or call us at 8850613833 We’re here to help!